Complaints, Appeals, & Content Removal Policy

Reporting Content

To report content that may be illegal or violates our content standards, please contact us at support@dreamlyhq.com

Review Process

All complaints will be reviewed and resolved within 7 business days. Our review process includes:

• Initial assessment of the reported content
• Investigation of the complaint details
• Verification of consent and compliance with our policies
• Decision making based on findings

Potential Outcomes

• Content removal if found to violate our policies or applicable laws
• Content remains if found to be compliant
• Potential account restrictions for policy violations

Outcomes of any investigations/reviews will be communicated to the complainant.

Appeals Process

If you have been depicted in our content and would like to appeal for removal of such content, or if you wish to appeal any decision made regarding a complaint, please:

1. Submit your appeal to support@dreamlyhq.com
2. Include all relevant details and documentation supporting your appeal
3. We will review your appeal within 7 business days

If consent was not given or is determined to be void under applicable law, the content will be removed immediately.

In cases where there is a disagreement regarding an appeal decision, the matter will be referred to a neutral third-party mediator for resolution.